Delivery & Returns
Delivery
Project Sunday currently does not provide international shipping.
All of Project Sundays orders are sent out via Australia Post. Regular post is free for all customers but Express post is available as an option if you are willing to pay for the postage fee. To assist you with calculating your postage cost we have incorporated a Delivery Rates Calculator into our check out process, when checking out all you need to do is enter your postcode and which postal service you require and it will give calculate the exact cost for you. Please be aware that our Delivery Rates Calculator extracts the exact information directly from Australia Post and is not information we have entered in.
Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24 - 48hrs pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day and we do not offer Saturday delivery.
Delivery time with Express Post's next day delivery in most areas and roughly 3 days for Regular Post. If you live outside of the Express Post zone (remote & Rural areas) delivery can take up to 3 days. At peak times there can be delivery delays but our Customer Care will keep you up to date.
Please contact enquiries@projectsunday.com.au should you require additional information.
If your parcel has not been received within 4 working days please contact us at orders@pojectsunday.com.au with your full name and order number and we will get back to as quickly as possible.
Returns
Returns and exchanges are accepted on merchandise within 7 days of receipt (subject to the below terms, please refer to ‘Refunds’, ‘Exchange’ paragraphs)
Please note:
- Returned Items will be inspected before we issue an exchange or refund.
- Clothing must not be worn or washed.
- All items must be in the new condition they were sent out in
Exchange
Change of mind exchanges - Please ensure that if you are sending an item back to be exchanged, that you include a Self addressed Post Pack (express or standard this is up to you) to send your new item back in. Your new item will not be sent out without this.
Damaged items – You will not need to include a self-addressed postal bag we will cover the cost to have a new item sent out to you.
Also ensure that you contact us so we can advise of size/stock availability.
Refunds (only on damage goods)
If you have received goods that are damaged in any way, or are not the items that you ordered we are more than happy to refund, exchange or issue a credit note for the product. Please be aware that all items go through Quality Assurance Assessments so all returns must be of genuine nature. We will refund 95% of the purchase amount (there is a 5% surcharge to cover the double up in credit card transaction fees) or alternatively we could issue you a credit note for 100% of the purchase amount (6 months till expiry).
Sale items
These are not refundable or exchangeable. Sales are final.
Discount codes
Items bought utilising a discount/coupon code cannot be refunded.
How do I return an item?
Firstly email us at orders@projectsunday.com.au and let us know what you your request is. Securely pack and seal the merchandise as well as the receipts and send back the item to the address below. (We cannot accept responsibility for packages that we do not ship ourselves). Please send the item back within 2 days of contacting us. If you are sending an item back to be exchanged, as per above you are required to send a Self addressed Post Pack to send your new item back in.
Please contact us at orders@projectsunday.com.au and request a return mail address.
NOTE: When returning goods, you must ensure that they are not damaged in any way and are in the original condition they were sent in. We will not issue a return or exchange unless the product/s are in a saleable condition upon return (this does not apply to return of damaged goods)
When will my payment be refunded?
Once we receive your package, your refund will be processed in the original form of payment within 10 business days of the cancellation. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
NOTE: Postage charges are non-refundable and we recommend our customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 7 days from the date of purchase.
